MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

Home About this blog. Income is able to provide support to agents, brokers, and customers to do online services regularly. A real-time hot back-up disaster recovery center was implemented. Maybe this will help them to be still more competitive in the future. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here: How well is Income prepared for the future?

Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time, resulting in loss of opportunities for cross-product sales. How were the problems resolved by the new digital system? They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time. What types of information systems and business processes were used by Income before migrating to the fully digital system?

How well is Income prepared nfuc the future? This allowed Income to view a summary of each customer over different products and business areas. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

Blogger 21 November at When a system breakdown did occur, work questionz to be stopped while data was restored. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. Home About this blog. COBOL programs were also used which also encountered technical failures. Income also reduced and eventually eliminated the use of paper.

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modernization of ntuc income case study questions

Moving to a paperless environment, however, was not easy. Proposals were allocated to staff randomly. In the event of the datacenter site becoming unavailable, the operations inxome be switched quickly to the disasterrecovery site without the need to rely on restoration of previous day data.

This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the caee and management information systems. Accepted proposals were sent for printing at the Computer Services department and then redistributed. In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months.

What were the problems faced by Income in this case? Voluminous documents are manually sorted and stored by a number of staff at their warehouse.

This stufy that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data.

On June 1,Income succeeded in the migration of its legacy insurance systems to a digital webbased system. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell.

What types of information systems and business processes were used by Income before migrating to the fully digital system?

Case Study 2: Modernization of NTUC Income (pages 105-106)

BlueHost is the best hosting provider for any hosting moderjization you might require. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers. In the insurance industry, information systems are very important in ensuring product and services-competitiveness. That was not enough. To find out more, including how to control cookies, see here: Staff members also enjoyed faster access to information. Additionally, the HP backup system could only restore the data to the version from the previous day.

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Provides greater support to intermediaries: Additionally, the systems allowed for online support of customers, agents and brokers. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly indome time-consuming.

Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems.

Case Study 4: Modernization of NTUC Income | B.I.B.O

Saving lots of time for restoration of previous day data. Time needed to design and launch new products was also reduced significantly. Filled-up application forms of clients were sent by agents through courier.

modernization of ntuc income case study questions

The Office Services log, sort, and send documents to stydy. To ensure the success of the new system, proper implementation and control should be done.