Hardware failures caused six days of complete downtime. The insurer employs about 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network. Additionally, the HP backup system could only restore the data to the version from the previous day. For example — all servicing branches were equipped with scanners, monitors were changed to 20 inches, PC RAM size upgraded to MB, new hardware and software for application servers, database servers, web servers, and disk storage systems was installed. Posted by Unknown at Proposals were allocated to staff randomly. They have extensive systems felxibility now and they launch an new products directly via eBao system.
Refilling would again take about two days. As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Newer Post Home Older Post. To find out more, including how to control cookies, see here: Income is able to provide support to agents, brokers, and customers to do online services regularly. Blogger 21 November at
The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income
The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and IT practices. Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems. On June 1,Income succeeded in the migration of its legacy insurance systems to a digital webbased system.
As the new system provided a singular view of customer across products and channels, opportunities to splution sell and increase in customer icome was made possible. Nice case study about modernization.
What benefits did Income reap from new system? What types of information systems and business processes were used by Income before migrating to the fully digital system? Newer Post Home Older Post. Filled-up application forms of clients were sent by agents through courier. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell.
Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. As the new system was operational on high-availability platform with application residing on two or imcome servers; this robust architecture minimized downtime occurrence due to hardware or operating system failures.
Email required Address never made public. In addition, Income also revamped its business continuity and disaster recovery plans. Upgrades should also be done periodically to cope with the changes in the demand of the industry and the market.
You are commenting using your Facebook account. As a result, cross-selling became easier, and customer service could be improved. The agent would then submit the forms at solutipn offices from where they were sent by couriers to the Office Services department.
Case Study 2: Modernization of NTUC Income (pages 105-106)
Improvement in System Connectivity: They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.
Staff stydy also enjoyed faster access to information. Proposals were allocated to underwriting staff, mostly at random.
Are the problems described in the case likely to be repeated? Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. Hardware failures incoem six days of complete downtime. You are commenting using your Google account.
In the event of the datacenter site becoming unavailable, the operations could be switched quickly to the disasterrecovery site without the need to rely on restoration of previous day data. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.
Case study: Modernization of NTUC income by Shatha AlMarri on Prezi
Lack of flexibility, poor connectivity to the Internet, costly hardware and software maintenance, lack of hardware support, and frequent breakdowns of the mainframe that would bring operations to a grinding halt were some of the problems faced by Income due to the legacy system. Saving lots of time for restoration of previous day data. Simplified workflows cut policy processing time and cost by half, and greatly reduced the time required to design and launch new products from months to days.
By continuing to use this website, you agree to their use. In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months.
They have extensive systems felxibility now and they launch an new products directly via eBao system. o
In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. Through the new digital systems, these problems were addressed.